Questions.

ASH plates are made from palm sheaths that fall from areca palm trees, pressed into shape with heat. Documented material details are listed on each product's spec sheet.

Molded sugarcane fiber (bagasse) — not palm leaf. They are made for takeout, soups, sides and leftovers.

The hot cup is plant-fiber paper with a corn-based PLA lid. The cold cup and its lids are clear plant-based PLA and are for cold drinks only.

Each sheath has its own grain and tone. Variation in colour and texture is natural and expected.

We only publish heat and food-contact information when it is backed by supplier documentation. Check the spec sheet on each product page; if it says “Awaiting supplier documentation”, we don't yet make that claim.

ASH does not currently claim any certification. Any certification will appear as a verified line on the spec sheet, linked to a supplier document.

Dispose of in food-waste or compost collection where accepted locally.

We currently ship to the countries offered at checkout. See Shipping & returns for details.

Shipping is shown in your cart and at checkout before you pay.

Some items currently ship directly from our US supply partners in their own packaging while ASH packaging is being produced. Contents match the product you ordered.

Unopened packs can be returned within 30 days of delivery. See Shipping & returns.

We estimate your monthly need — people × meals per week using ASH × 52 ÷ 12 — round up to whole packs, and ship monthly. You can adjust quantities before checkout.

Yes. Sign in to your account to skip the next shipment, pause, change quantities or address, or cancel.

Enter your email on the account page and we send a one-time sign-in link. No password.

Yes. Use the wholesale form on the ASH for Business page.

Yes, by quote. Try the make-it-yours wizard to preview laser/burn, embossed, centred or rim marks.

Never before you approve a written quote. Approved quotes are invoiced before production starts.