Where we ship
We ship to the countries offered at checkout. Shipping costs are shown in your cart and at checkout before you pay.
Dispatch and delivery
ASH packaging — coming soon. Launch orders ship in our supplier's packaging. Items ship directly from our US supply partners; some arrive in the partner's branded packs. We email tracking details when your order ships. Delivery times depend on the carrier and destination. Subscriptions ship once per billing period.
Returns
You can return unopened packs within 30 days of delivery for a refund of the product price. Email info@island.contact with your order number to start a return. Because ASH products are single-use, opened packs cannot be returned unless they arrived damaged or incorrect.
Damaged or incorrect items
If something arrives damaged or wrong, email us within 14 days of delivery with your order number and a photo. We will replace the item or refund you.
Custom and private-label orders
Custom-produced goods are made to your approved specification and are not returnable except for manufacturing defects, as described in your quote.
Contact
Island Global Company · info@island.contact